Please email us at:
with any problems you may experience on this site
||Safety of On Line Purchases
We employ the highest security procedures
used in the industry. Our Web site is hosted on a Secure Server
verified by VeriSign Corporation, the leading provider of Secure
Site Certificates. This certificate can
be viewed by clicking the lock at the bottom right of
any secured Web page of this site. All transactional information such
as Credit Card Number, Name, Address and all other purchase details
are being sent via Secured Sockets Layer (SSL), the industry
standard, using 128-bit encryption mechanism. Purchasing on
line is as safe as making a Credit Card purchase in our
Payments for On Line purchases can be made in US Dollars only, using
the following credit cards: Visa, MasterCard, American Express, Discover.
||Shipping Your On Line Order
All orders received by
12:00 noon EST will be shipped same day. All others will be
shipped on the next business day. When an item is out of stock or discontinued by the
manufacturer, we will offer the customer a comparable garment. In rare occasions, when
we sold out and manufacturer is out of stock on an item, it may take up to 2-3 weeks for
delivery. All communications are conducted via email, so customers are encouraged to check
it daily. When deemed urgent, we will attempt phone communication so ensure we have a
current phone#, else urgent matters will also be communicated via the slower email medium.
The shipping method used is the one selected by the customer on the Check Out page. Basic
shipping charges are:
Final charges are calculated as follows:
Regular Ground - $9
Second Day - $29
Next Day - $35
Saturday - $49
International - $45 (shipped via USPS priority. For Express, please call or email and we'll add $15 to you bill)
Basic Shipping charges will be waived*
(unless a promotion coupon is applied)
for all orders with a total Dollar amount meeting or exceeding the figures
displayed in the chart below:
$500 - Free Ground
$600 - Free Second day
$700 - Free Next day
$800 - Free Saturday
$900 - Free International
1. Basic shipping charges are waived for all orders meeting or exceeding above amounts
2. cost of 1st bra and all other garments are included in basic shipping charges.
3. additional bras will be a flat $1. This applies to bras only, no other items will incur this charge.
4. bustier, girdles and strapless long line bras will carry a flat $4 weight supplement per garment
5. when basic fees are waived, a $10 flat fee will be incrementally charged starting with Second Day and better
(in addition to possible charges in items 2 & 4 above) as follows:
Ground - no additional charges
Second day - $10
Next Day - $20
Saturday - $30
International - $24
* Discounted shipping cannot be combined with any other discounts,
including promotion coupons.
Whenever possible, multiple orders will be combined in one shipment and extra
shipping costs will be refunded.
||Shipping Outside United States|
Shipping outside United States is done via
USPS (United States Postal Services) Global Express as it is more economical then UPS or FedEx.
Customers who prefer UPS shipment must request so in an email to us soon after order is placed.
Customer account will then be charged the difference in shipping costs (if any) and
order will be shipped via the method specified in customer's email. Please note that once order
is shipped, a tracking# will be provided and we no longer have any control, nor can we assume any
liability for items lost or delayed in shipping or in destination country's customs.
We will however, assist in the expedient recovery of the items by any means we possibly can.
||Our Return Policy for Online Purchases|
We will gladly exchange, issue a store credit,
or issue a credit card refund for any unworn merchandise accompanied by
an up to 45 days old sales receipt and all original
tags attached. Shipping is not refundable and all return shipping costs
will be paid by the customer (Bustiers and Strapless Long Line bras are
subject to a 15% restocking fees, due to the large costs and overhead involved in
shipping and handling these items). In the unlikely event
that the wrong item was shipped, we will reimburse original as well
as return shipping costs. In all return cases, please email us a
request for a 'Return Merchandise Form' and follow instructions for
shipping directions. Customers are strongly encouraged to insure the returns since
we are not responsible for lost or damaged items. We will issue refunds in same
fashion they were originally paid. Shipping refunds, if appropriate, will be made
after we have received merchandise and verified against original
order that wrong item was shipped. All refunds will be posted
immediately, however it may take up to two billing cycles to show on
Please note that we absorb from Some to All shipping costs based on total
purchase amount. When a refund is requested, these costs will be deducted
before refund is issued.
||Promotions for Web Orders*
From time to time we will offer promotions or store credit coupons send by mail, email, offered through the media or in our store.
On the Check Out screen select 'Apply Coupon'. In the pop up window that follows, enter the Coupon
number. System will calculate and apply the credit automatically.
* Promotions cannot be combined with other promotions or discounts
All customer information obtained through this
site will be kept strictly confidential and used solely to facilitate an
expedient and personalized service to our customers. No information will ever
be disclosed to any outside entity.